Privacy policy

Last updated: June 2026

Outer Frequencies values your privacy. This policy explains how we collect, use, and protect your personal information when you visit or interact with outerfrequencies.net.

Relocation Notice

Outer Frequencies is currently relocating to the United States and the online shop is temporarily closed.

While some business information may change as part of this transition, we remain committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy may be updated prior to the shop's reopening.

1. Who We Are

Outer Frequencies

Email: info@outerfrequencies.net

Outer Frequencies is responsible for the personal information collected through this website.

2. What Information We Collect

We may collect the following information when you interact with our website:

When placing an order or creating an account

  • Name
  • Email address
  • Billing address
  • Shipping address
  • Phone number

When browsing the website

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Website activity and interactions

When contacting us

Any information you voluntarily provide in messages, emails, or contact forms.

We may also collect anonymized information about how visitors use our website through tools such as Google Analytics and Meta Pixel.

Payment information is processed securely by third-party providers such as Shopify Payments and PayPal. Outer Frequencies does not store complete payment card information.

3. How We Use Your Information

We use personal information to:

  • Process and fulfill orders
  • Send order confirmations and shipping updates
  • Respond to questions and customer service requests
  • Improve the functionality and performance of the website
  • Analyze website usage and visitor behavior
  • Send newsletters and marketing communications if you choose to subscribe
  • Prevent fraud and protect the security of our website

We only collect information that is reasonably necessary for these purposes.

4. Legal Basis for Processing

Where applicable, we process personal information based on:

  • Performance of a contract (such as fulfilling an order)
  • Your consent (such as subscribing to a newsletter)
  • Legitimate business interests (such as improving our website and preventing fraud)
  • Compliance with legal obligations

5. Sharing Your Information

We do not sell your personal information.

Your information may be shared with trusted third-party service providers that help us operate the business, including:

  • Shopify
  • Payment processors
  • Shipping carriers
  • Email marketing platforms
  • Analytics providers
  • Advertising platforms such as Meta

These providers only receive the information necessary to perform their services.

6. Data Security

We take reasonable measures to protect personal information from unauthorized access, disclosure, misuse, or loss.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

7. Cookies

We use cookies and similar technologies to:

  • Enable essential website functionality
  • Maintain shopping cart and account features
  • Analyze website traffic and visitor behavior
  • Remember user preferences
  • Improve marketing and advertising performance

Types of cookies may include:

Essential Cookies

Required for basic website functionality.

Analytics Cookies

Used to understand how visitors interact with the website.

Functional Cookies

Used to remember preferences and settings.

Marketing Cookies

Used to improve advertising and marketing effectiveness.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

8. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict or object to certain uses of your information
  • Withdraw consent where consent is the basis for processing
  • Request a copy of your personal information

To exercise any of these rights, contact:

info [at] outerfrequencies.net

We may request additional information to verify your identity before processing certain requests.

9. Marketing Communications

If you subscribe to our newsletter, you may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.

10. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services
  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our policies

When information is no longer required, it will be deleted or anonymized where reasonably practical.

11. Changes to This Policy

We may update this Privacy Policy from time to time as our business evolves or legal requirements change.

Any updates will be posted on this page with a revised "Last Updated" date.

12. Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact:

info [at] outerfrequencies.net