Política de privacidad

Last updated: 30 April 2025

Outer Frequencies values your privacy. This policy outlines how we collect, use, and protect your personal data when you use our website outerfrequencies.net.

We comply with:

  • French Data Protection Law (“Informatique et Libertés” – 6 January 1978)
  • General Data Protection Regulation (GDPR – Regulation (EU) 2016/679)

1. Who We Are

Outer Frequencies
Sole proprietorship
RCS Roanne: 942 749 102
Address: 444 Route de Bel Air, 42370 Saint-André-d’Apchon, France
Email: info@outerfrequencies.net

Outer Frequencies is the data controller for all personal information collected through this website.

2. What We Collect

We collect the following personal data when you interact with our site:

  • When placing an order or creating an account: name, email address, billing/shipping address, phone number
  • When browsing the site: IP address, browser type, device data, pages visited (via cookies)
  • When contacting us: any personal details you share in your message

We also collect anonymized data about your browsing behavior (e.g., pages visited, time spent, interactions) using tools like the Meta Pixel and Google Analytics. This data helps us understand how people use our site and how we can improve it.

We do not store full payment information. Payments are securely processed by third parties such as Shopify Payments or PayPal.

3. Why We Use Your Data

We use your personal data to:

  • Process and deliver your order
  • Send you shipping updates
  • Respond to your messages or inquiries
  • Improve the performance and usability of our website
  • Send marketing emails (only if you opt in)

We only collect data that is necessary and relevant for each purpose.

4. Legal Basis for Processing

We process your data in accordance with GDPR under the following legal bases:

  • Performance of a contract (e.g., fulfilling your order)
  • Your consent (e.g., marketing emails, cookie preferences)
  • Our legitimate interests (e.g., improving the site, fraud prevention)
  • Compliance with legal obligations (e.g., record-keeping for tax purposes)

5. Who Has Access to Your Data

Your personal data is only shared with:

  • Outer Frequencies staff
  • Trusted third-party services (Shopify, shipping companies, payment processors)
  • Meta Platforms Inc. (Facebook and Instagram) — to help us measure and improve the performance of our advertising. We use a limited, privacy-focused data sharing setting that does not transmit personal identifiers like your name or email.

All third-party partners are GDPR-compliant and handle your data securely.

6. Data Hosting & Security

Your data is hosted by Shopify, which meets European data protection standards.
We take reasonable steps to protect your data from loss, misuse, or unauthorized access. You are also responsible for keeping your login credentials secure.

7. Cookies

When you visit our website, we use cookies to:

  • Power essential features (cart, checkout, account login)
  • Analyze site usage (via Google Analytics or similar tools)
  • Remember your preferences (language, currency)
  • Display marketing content (only with your consent)

Types of cookies used:

  • Essential cookies (required for basic functionality)
  • Analytics cookies (used to improve the website)
  • Functional cookies (to remember settings)
  • Marketing cookies (only enabled with your consent) – We use tools like Meta Pixel and Google Analytics to better understand user behavior and improve how we advertise. These tools may collect anonymized browser and device information, but we use the “Conservative” setting, meaning no personally identifying data (like name or email) is shared with Meta.

Non-essential cookies are only activated once you accept them through our cookie banner. You can withdraw your consent at any time through your browser settings or our cookie management tool.

8. Your Rights

Under GDPR, you have the right to:

  • Access, correct, or delete your personal data
  • Limit or object to how we use your data
  • Withdraw consent at any time (where applicable)
  • Request data portability (in some cases)

To exercise your rights, contact us at info@outerfrequencies.net or write to:

Outer Frequencies
444 Route de Bel Air
42370 Saint-André-d’Apchon, France

We may request proof of identity to verify your request.

9. Marketing Preferences

If you’ve subscribed to our newsletter, you can unsubscribe at any time by clicking the link at the bottom of any email or by contacting us directly.

10. Complaints

If you believe your data rights are being violated, you may file a complaint with France’s data protection authority: CNIL – www.cnil.fr
To block unwanted marketing calls, you can register with Bloctel, the national opt-out list: www.bloctel.gouv.fr

11. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described above.
Order-related data is stored for up to 10 years to comply with French accounting and legal obligations.