Política de reembolso
Last updated: June 2026
Outer Frequencies is currently relocating to the United States and the online shop is temporarily closed.
Because we are not currently accepting orders, returns and refunds are being handled on a case-by-case basis for any orders placed before the shop's closure.
Existing Orders
If you placed an order before the shop temporarily closed and need assistance with a return, refund, damaged shipment, or other order-related issue, please contact:
info [at] outerfrequencies.com
Please include:
- Your order number
- A description of the issue
- Photos of any damage, if applicable
We'll review the situation and work with you to find an appropriate solution.
Future Orders
A revised Return & Refund Policy will be published before the shop reopens in the United States.
The updated policy will include information regarding:
- Return eligibility
- Return windows
- Damaged or defective items
- Refund processing
- Return shipping responsibilities
Questions?
If you have any questions regarding a previous order, feel free to get in touch:
info [at] outerfrequencies.com
Thanks for your patience while we make the move.